What do I do when my watch is stuck during the firmware update?

For iOS users, make sure you are currently on the latest iOS system updated on your device prior to the firmware update. For Android users you will need to make sure you have the latest device version.

  1. Step 1: Let your watch battery die out to reset the device.

  2. Step 2: Charge your watch to full battery

  3. Step 3: Delete and reinstall the KoreHealth App

  4. Step 4: Restart the firmware update process by following the steps prompts on the KoreHealth App.

Make sure to follow the best practices mentioned here.

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